Digital Downloads & Updates privacy policy

Last updated: November 5, 2026

Digital Downloads & Updates ("the app", "we") is an app for Wix stores that delivers digital files to buyers through personal download links. This policy explains what data the app uses and why. By using the app, you agree to this policy.

Data from buyers

• When an order with a product that has files is paid, the app reads the order from Wix (Read Orders): the order number, the buyer's email and language, and the products and variants bought. It stores a download access record with the order, the product, the variants, the buyer's email and language, download counts and dates, and the access status.
• Download links contain a random token. The app stores only a one-way hash of each token, not the token itself.
• Access records are stored in a data collection on the store's own Wix account, not on servers of ours. Only the store owner and the store's collaborators can see them in the app dashboard, without the tokens.
• The app emails buyers their download links, links again when the store owner or the buyer asks for them, and new versions of files when the store owner sends them. Emails go through Wix Email Transmissions (Manage Email Marketing), in the buyer's order language, and may include a note written by the store owner.
• A buyer who lost the email can enter an email address on the product page. The app uses that address only to find access records with the same email and sends links only to it; the page shows the same answer whether or not a purchase was found. The app does not use captcha, cookies or tracking.
• When an order is fully refunded or cancelled, the app closes download access for it.

Data from store owners

• Files are uploaded to the site's Media Manager as private files (Manage Media Manager). The app stores the file name, size, type and Media Manager file ID with the product, and asks Wix for a short-lived download link when a buyer downloads.
• The app reads product names, page links and variants from the store catalog (Read Products) instead of trusting what a browser sends.
• Settings (download limit, access period and the note in emails) are stored in a data collection on the site's Wix account.
• The app reads the app plan from Wix to apply plan limits. It does not store it.
• If you ask Aria about downloads, the app returns the plan, settings, products with files and recent purchases of the current site to Aria inside Wix, without buyers' emails, tokens or file IDs. Aria can only read, not change anything.

We do not sell data and we do not use it for advertising.

Where data is processed

The app runs on Wix hosting, and data stays in the site's Wix account. Wix acts as our service provider. If you email us, we use your message and address only to answer you.

Retention, access and deletion

Access records stay on the site while the app is installed, so buyers keep their links. The store owner can close access in the app dashboard; files stay in the Media Manager until the owner deletes them there. Buyers who want their data deleted should contact the store. Removing the app takes the download card off the site; Wix may keep or delete the app's data collections under its own rules. To ask a question about your data, email us.

Contact

Email: chumachenko.vadym@gmail.com